Maxopt Holidays – Booking Terms & Conditions

1. Aviation Security & Insurance Charges

Our prices include charges related to extra aircraft insurance and security costs applied by airlines and tour operators. These fees are currently estimated at around £10 per person but may change at any time. If they do, we’ll inform you before your departure.

2. Changes to Your Booking

We’ll always try to accommodate changes you wish to make. Changes are subject to availability and may incur an administration fee of £30, plus any additional costs from our suppliers. Please note, some special fares are non-changeable. Name or date changes close to departure may be treated as a cancellation and require new bookings at the current rates.

3. Customer Conduct

If your behavior causes disruption, is unsafe, or causes discomfort to others, we reserve the right to terminate your holiday. No refund will be provided, and any costs incurred as a result of such behavior may be charged to you.

4. Accuracy of Information

We aim to ensure all information in our brochures and on our website is accurate at the time of publishing. However, changes can happen after printing. Facilities like pools or gyms may be unavailable due to seasonal closures, maintenance, or local events. We will let you know of any significant changes when you book or as soon as we become aware.

5. Hotel & Room Descriptions

Photos and descriptions of accommodations are accurate to the best of our knowledge. Room terms like “suite” or “deluxe” usually indicate size or added amenities but not multiple rooms. Some services may be unavailable due to weather, maintenance, or local restrictions.

6. Cancellation by Maxopt Holidays

We reserve the right to make minor changes at any time. Major changes will be communicated promptly, and you’ll have options: accept the changes, choose an alternative, or receive a full refund (excluding certain fees). We won’t cancel your booking within 8 days of travel unless due to force majeure or unpaid balances.

7. Cancellation by You

If you cancel, we’ll follow the cancellation terms on your booking. Some fares are non-refundable, and suppliers may charge additional fees. No refunds will be issued for unused tickets or services unless stated otherwise. All cancellations must be confirmed in writing.

8. Child Safety

We prioritize your child’s safety. Children should not be left unattended at any point during your holiday. For travel to some countries (like South Africa), official documents such as birth certificates or parental consent may be required.

9. Complaints

Please report any issues to our local representative immediately. If unresolved, contact our UK office in writing within 28 days of your return. Include your booking reference and keep your message brief and clear for a faster response.

10. Travel Conditions & International Conventions

Your travel may be subject to international travel agreements like the Warsaw or Montreal Conventions. These apply to air, sea, or rail travel and may limit liability. The operating carriers’ “Conditions of Carriage” also apply.

11. Cruise & Hotel Fees

Some extra charges (e.g., tips on cruises, local city taxes) must be paid directly at the destination and are not included in your package price. We will inform you of any known costs before your trip.

12. Data Protection

We only collect necessary information to process your booking and ensure a smooth trip. Your data may be shared with travel partners (airlines, hotels, etc.) and, if required, government authorities. If you do not consent, we may not be able to proceed with your booking.

13. Diving Activities

If you plan to scuba dive, the local dive center may require a health declaration or medical check. Any related costs are your responsibility. Refunds are not available if you fail the medical test or are denied participation.

14. Flights & Routing

Flights may involve stops, aircraft changes, or re-routing due to operational reasons. Flight times may also change. We’ll update you with any known changes, but you should reconfirm all flight details before departure.

15. Travel Advice

We recommend checking the latest government travel advice for your destination at gov.uk/foreign-travel-advice.

16. Booking Confirmation & Contract

Your booking is confirmed once we issue a confirmation invoice. Double-check all details upon receipt. Late bookings (within 7 days of travel) may involve limitations on documentation. We reserve the right to refuse bookings.

17. Independent Travel

We are not responsible for travel arrangements you make independently, such as transport to the airport or accommodations outside of your holiday package.

18. Insurance

Travel insurance is strongly recommended. We offer suitable policies and will request payment at the time of booking. Insurance is valid for UK residents under 65 without pre-existing medical conditions unless stated.

19. Liability

We take great care in selecting reliable suppliers. We are liable for services that are part of your holiday, except in cases involving your own actions, third-party issues beyond our control, or force majeure events. Compensation is limited and provided as per the management decison.

20. Payments

We accept payments via credit/debit cards, cheques, direct debit, or cash (in-person only). Full payment is required before travel. Cheques must clear 10 working days before departure.

21. Price Changes

Prices are fixed once your booking is confirmed. However, in rare cases (like currency fluctuations or tax increases), a surcharge may apply. If the increase is more than 10%, you may cancel for a full refund, excluding fees like visas and insurance.

22. Pregnancy Travel

If you are 28 weeks pregnant or more during travel, a medical certificate is required. Airlines generally don’t allow travel beyond 32 weeks. Please inform us during booking so we can assist accordingly.

23. In-Resort Support

local representatives from the property are there to assist with check-ins, excursions, transfers, and any concerns during your stay. If a rep is unavailable on-site, contact details will be available from the property counter

24. Travel Document

As a traveler, it is your responsibility to ensure that you have all the correct documentation required for your holiday. This includes a valid passport, any necessary visas, appropriate travel insurance, and health certificates or vaccination records as required by your destination country. Maxopt Holidays cannot be held responsible for any disruption, additional costs, or denied travel resulting from incomplete or incorrect documents. For instance, if you are flying to Canada via the USA, you will need a valid U.S. transit visa, even if you do not plan to leave the airport — and vice versa. If your tickets are lost, stolen, or damaged, and you request a replacement, we may agree to re-issue them; however, you will be responsible for all associated costs. For up-to-date health and vaccination guidance, you can contact the Department of Health at 0800 555777 or MASTA (Medical Advisory Services for Travellers Abroad) at 020 3051 2141. It is strongly advised to review all requirements well in advance of your travel date to avoid any last-minute issues.

25. Transfers & Delays

Transfer times may vary depending on traffic, weather, and other conditions. We are not liable for delays caused by third-party transport.

26. ATOL Protection

Your financial protection matters. All air-inclusive package holidays are protected under ATOL providing protection and guidance under their Code of Conduct.

27. General Disclaimer

Airlines may charge for baggage, especially carry-on bags. Policies vary, so please check with your airline directly before travel.

Definition of Terms

“Maxopt Holidays” refers to Maxopt Holidays (UK) Limited, including any affiliated or subsidiary companies involved in fulfilling your booking.

“Force Majeure” refers to events beyond our control that could not be avoided even with all reasonable care. These include (but are not limited to):

• War or threat of war
• Terrorist activities
• Civil unrest or riots
• Strikes or industrial disputes
• Natural disasters (earthquakes, floods, etc.)
• Health emergencies (e.g., epidemics or pandemics)
• Government restrictions or other unforeseeable events

In such cases, Maxopt Holidays cannot be held responsible for any failure to provide part or all of your holiday services.

Major Changes

Sometimes, it may be necessary for us to make significant changes to your holiday. A “Major Change” refers to the following:

• A change in your departure or return time by 12 hours or more
• A change to your UK departure airport (excluding changes between London airports)
• A downgrade in your accommodation’s quality or classification
• A significant change in your resort or destination
• A substantial price increase (as defined under Price Increases)

If a major change occurs before your trip, we will inform you promptly and offer suitable alternatives or a refund where applicable.

Weather Disclaimer

Please note that weather conditions are beyond our control. Charts or seasonal averages provided are for general reference only.
Weather patterns can vary year to year, and conditions such as rain, wind, or rough seas may affect certain activities or facilities during your trip. We cannot offer refunds or compensation for disruptions due to adverse weather.